What information do you need?
The role, number of people, location, dates and shift hours, language requirements and any required credentials (for example a PSW certificate, CNO registration for RPNs and RNs, or Smart Serve). For recurring needs, include the shift pattern. If you don't have every detail yet, send what you have and we'll follow up.
What happens after I send a request?
We acknowledge it, assess fit and availability, then send you rates and booking terms. The booking is confirmed only when you approve the details. Before the start, we confirm who is attending and share your instructions.
When will I hear back?
We acknowledge new requests within two business hours. An acknowledgement is not a confirmation: availability and booking confirmation follow once we've checked who can attend.
Can Athena assess same-day requests?
Yes. We assess same-day requests, but whether we can fill one depends on the role, location, timing, language and credential requirements. For same-day needs, call 613-695-7020.
How are rates and charges communicated?
You receive an agreed hourly rate before booking. It includes Athena's coordination fee and the professional's payment. Taxes and any additional charges are identified separately, together with minimum booking hours and cancellation terms, before you confirm.
Are recurring bookings available?
Yes. Planned and recurring requests are priorities alongside urgent ones: weekly shifts, standing event schedules or seasonal coverage.
Can we request people who have worked with us before?
Yes. Tell us in your request. For recurring bookings, we try to send the same suitable people where possible, subject to their availability.
What happens if someone cancels or isn't suitable?
Contact us. We actively look for an alternative, subject to availability, and keep you informed.
Who handles billing and contractor payments?
Athena. You receive one invoice from Athena, and Athena handles payment of the professionals assigned to you.
Which locations, sectors and roles do you support?
Hospitality events and hospitality operations: Ontario and Quebec. Seniors living: Ontario, with current coverage centred on Ottawa and Eastern Ontario; in Quebec only where provincial rules allow, because they restrict agency staff in most health and seniors living settings. Roles include servers, bartenders, event staff, cooks, housekeeping, front desk, banquet staff, PSWs, PABs (Quebec, where permitted), RPNs, RNs, dietary aides and recreation aides.